You + Us
Have Questions?
How long will it take to get my shiny new Jewellery?
It usually takes around 2 weeks for shipping. Wondering why the wait? We make each piece to order! This helps us cut down costs and avoids overstocking inventory, which would mean higher prices for you. So, you get personalized, made-just-for-you jewellery at a more affordable price—two birds, one stone!
How does the delivery work? Is it safe?
We partner with top-notch, secure delivery services to ensure your jewellery arrives safely at your doorstep. To keep everything super secure, you’ll need to provide the recipient’s ID proof ahead of time. This allows the delivery agent to verify and complete the process smoothly. No worries—it’s all about keeping your precious parcel safe!
Can I return my Jewellery if I change my mind?
We get it—sometimes minds change!
- We offer a 15-day money-back policy, as long as the piece is in its original, unused condition.
- A Processing fee of Rs 1000 will be Deducted from the Refund.
- Returns must be initiated within 15 days of purchase, and we’ll process the refund within 2 weeks after inspection.
- Infinity Diamond Ring Returns– (with diamonds encircling the entire band), an additional 2% processing fee applies upon return.
Do you have a buyback option?
Yup! Our buyback policy offers gold at market value and diamonds at 80% of market value, minus a small processing fee. The maximum value for both exchange and buyback is INR 3,00,000.
Any fine print I should know about?
Custom-made products aren’t eligible for returns, and we don’t accept returns after 15 days. Also, returns and exchanges are only available within India.
Don't worry, this does not include the Engravings :)
How long do lab-grown diamonds last?
Diamonds are forever, right? That’s not just a catchy phrase. High-quality Lab-Grown Diamonds are just as durable and timeless as mined ones. Their shine doesn’t fade, and their brilliance is unbreakable. You can’t tell the difference between the two, and neither will anyone else!
How are lab-grown diamonds created?
Diamonds are made using two cool methods:
HPHT (High Pressure High Temperature): Mimics the natural process by pressing carbon at high temperatures.
CVD (Chemical Vapor Deposition): Grows diamonds from a gas mixture on a seed crystal.
For a better explanation - Watch a Video here.
What’s the main difference between lab-grown and natural diamonds?
It’s all about the origin. Natural diamonds form over eons under extreme conditions, while lab-grown diamonds are made in a controlled environment with the same properties. Plus, lab-grown options are more ethical and eco-friendly. Also lets not forget - MUCH MORE AFFORDABLE.
How do I take care of my True Labrinth jewellery?
Keep it fabulous! Avoid direct contact with perfumes, lotions, or water. Store your jewellery in the original box when not in use to avoid scratches. Need more details? Flip that thank-you note over!
Visit here for a detailed outlook.
What if my jewellery needs a little TLC?
We offer yearly maintenance services to keep your bling in top shape! But heads up, the maintenance is only valid if your jewellery hasn’t been tampered with by a third party. Call us for details and pricing!
What is BIS Hallmarked Gold, and why does it matter?
BIS Hallmarked Gold is certified for purity by the Bureau of Indian Standards (BIS). It’s like a stamp of approval, ensuring you’re not getting shortchanged on quality. In short, it’s the gold standard for gold!
How can I check if my jewellery is BIS Hallmarked?
Simple! Look for the BIS logo stamped on your jewellery, along with a purity number (14K). You’ll also find the jeweller’s identification mark and a unique code. If it’s all there, your gold’s good to go!
How do I know my Jewellery is certified and authentic?
At True Labrinth, we provide SGL or IGI certification for our jewellery. These trusted gemological labs grade every piece based on the 4 Cs—cut, clarity, color, and carat. So, you’re not just buying jewellery; you’re investing in verified brilliance!
Is the packaging Secure?
Our packaging is super secure, so you can rest easy knowing your jewellery will arrive safe and sound during transit. No worries there!
Is your packaging sustainable?
Absolutely! Our packaging is as eco-friendly as it gets. We’ve thought through every detail to make it sustainable. The jewellery box is unique and reusable in many creative ways. Plus, everything inside is refreshingly unorthodox for a jewellery brand. We love standing out, and we make sure even our packaging does just that!
Is there a way to know if the packaging has been tampered with?
Yes, we include a tamper-proof seal on every package. Be sure to check that seal before accepting the parcel to ensure everything’s intact and secure!
How long will it take to get my shiny new Jewellery?
It usually takes around 2 weeks for shipping. Wondering why the wait? We make each piece to order! This helps us cut down costs and avoids overstocking inventory, which would mean higher prices for you. So, you get personalized, made-just-for-you jewellery at a more affordable price—two birds, one stone!
How does the delivery work? Is it safe?
We partner with top-notch, secure delivery services to ensure your jewellery arrives safely at your doorstep. To keep everything super secure, you’ll need to provide the recipient’s ID proof ahead of time. This allows the delivery agent to verify and complete the process smoothly. No worries—it’s all about keeping your precious parcel safe!
Can I return my Jewellery if I change my mind?
We get it—sometimes minds change!
- We offer a 15-day money-back policy, as long as the piece is in its original, unused condition.
- A Processing fee of Rs 1000 will be Deducted from the Refund.
- Returns must be initiated within 15 days of purchase, and we’ll process the refund within 2 weeks after inspection.
- Infinity Diamond Ring Returns– (with diamonds encircling the entire band), an additional 2% processing fee applies upon return.
Do you have a buyback option?
Yup! Our buyback policy offers gold at market value and diamonds at 80% of market value, minus a small processing fee. The maximum value for both exchange and buyback is INR 3,00,000.
Any fine print I should know about?
Custom-made products aren’t eligible for returns, and we don’t accept returns after 15 days. Also, returns and exchanges are only available within India.
Don't worry, this does not include the Engravings :)
How long do lab-grown diamonds last?
Diamonds are forever, right? That’s not just a catchy phrase. High-quality Lab-Grown Diamonds are just as durable and timeless as mined ones. Their shine doesn’t fade, and their brilliance is unbreakable. You can’t tell the difference between the two, and neither will anyone else!
How are lab-grown diamonds created?
Diamonds are made using two cool methods:
HPHT (High Pressure High Temperature): Mimics the natural process by pressing carbon at high temperatures.
CVD (Chemical Vapor Deposition): Grows diamonds from a gas mixture on a seed crystal.
For a better explanation - Watch a Video here.
What’s the main difference between lab-grown and natural diamonds?
It’s all about the origin. Natural diamonds form over eons under extreme conditions, while lab-grown diamonds are made in a controlled environment with the same properties. Plus, lab-grown options are more ethical and eco-friendly. Also lets not forget - MUCH MORE AFFORDABLE.
How do I take care of my True Labrinth jewellery?
Keep it fabulous! Avoid direct contact with perfumes, lotions, or water. Store your jewellery in the original box when not in use to avoid scratches. Need more details? Flip that thank-you note over!
Visit here for a detailed outlook.
What if my jewellery needs a little TLC?
We offer yearly maintenance services to keep your bling in top shape! But heads up, the maintenance is only valid if your jewellery hasn’t been tampered with by a third party. Call us for details and pricing!
What is BIS Hallmarked Gold, and why does it matter?
BIS Hallmarked Gold is certified for purity by the Bureau of Indian Standards (BIS). It’s like a stamp of approval, ensuring you’re not getting shortchanged on quality. In short, it’s the gold standard for gold!
How can I check if my jewellery is BIS Hallmarked?
Simple! Look for the BIS logo stamped on your jewellery, along with a purity number (14K). You’ll also find the jeweller’s identification mark and a unique code. If it’s all there, your gold’s good to go!
How do I know my Jewellery is certified and authentic?
At True Labrinth, we provide SGL or IGI certification for our jewellery. These trusted gemological labs grade every piece based on the 4 Cs—cut, clarity, color, and carat. So, you’re not just buying jewellery; you’re investing in verified brilliance!
Is the packaging Secure?
Our packaging is super secure, so you can rest easy knowing your jewellery will arrive safe and sound during transit. No worries there!
Is your packaging sustainable?
Absolutely! Our packaging is as eco-friendly as it gets. We’ve thought through every detail to make it sustainable. The jewellery box is unique and reusable in many creative ways. Plus, everything inside is refreshingly unorthodox for a jewellery brand. We love standing out, and we make sure even our packaging does just that!
Is there a way to know if the packaging has been tampered with?
Yes, we include a tamper-proof seal on every package. Be sure to check that seal before accepting the parcel to ensure everything’s intact and secure!