True Labrinth Policies

Welcome to the official website of True Labrinth, operated by Kanani Jewellery LLP. We’re headquartered at JW5080, Bharat Diamond Bourse, BKC, Bandra East, Mumbai 400051. (Feel free to drop by, but only if you bring coffee!)

Privacy Policy

Consent

Welcome to True Labrinth! We’re thrilled to have you here. This Privacy Policy is like a map of our privacy practices—except it won’t get you lost. By hanging out on our website, you’re giving us a virtual high-five and agreeing to our privacy practices.

Data Collection

When you visit our website or chat with us, we might ask for some of your personal info. This could be your name, email, or phone number—just the basics. We use this info to make your experience sparkle, like remembering your favourite jewellery styles or sending you updates that you’ll actually care about.

Data Usage

Here’s what we do with your info:

  • Keep our website running smoothly and looking fabulous.
  • Customize your experience so you get to see more of what you love.
  • Figure out what’s hot and what’s not, so we can keep improving.
  • Send you updates, offers, and maybe a few fun surprises.
  • Keep things secure and catch any sneaky fraudsters.

Log Files

We keep track of who’s visiting our website, kind of like counting how many people check out our jewellery. We collect details like IP addresses and browser types—nothing too personal. This helps us keep things running smoothly and figure out what’s working.

Cookies

Not the edible kind, but digital cookies. These little bits of data help us remember your preferences and make your browsing experience smoother than a diamond’s shine. You can turn off cookies through your browser settings if you prefer to keep things low-key.

Third-Party Privacy Policies

Sometimes we link to other websites. They’re like distant cousins who have their own rules and privacy policies. We don’t have control over their privacy practices, so check their policies to see how they handle your info.

Data Protection Rights

You’ve got some cool rights regarding your data:

  • Access: Want to see what we know about you? Just ask.
  • Rectification: Spot a mistake? Let us know, and we’ll fix it.
  • Erasure: Want to disappear from our records? We can help with that.
  • Restriction: Need us to chill on processing your data? We can do that too.
  • Objection: If you don’t like what we’re doing with your data, tell us.
  • Portability: Want your data sent somewhere else? We’ve got you covered.

Just give us a shout, and we’ll handle it as soon as possible.

Children’s Information

We’re not in the business of collecting data from kids under 13. If your little one somehow got their info to us, let us know, and we’ll make sure to erase it faster than a magician’s disappearing act.

Security Measures

We’re serious about keeping your info safe—like having a security team of superheroes. We use secure servers and follow top-notch security practices to keep your data protected. 

Contact Us

Got questions or just want to chat about privacy? Drop us a line at support@TrueLabrinth.com. We’re here to help!

Terms & Conditions

Eligibility to Use the Website

Before you dive in, a quick check: you need to be at least 18 years old to use our website. If you’re under 18, sorry, you’ll have to wait a bit longer to explore our shiny treasures. If you’re 18 or over, proceed, and let’s get sparkling!

 Agreement to Terms

By visiting our site or using any content or information provided here, you agree to these Terms & Conditions. It’s like a pinky promise but a bit more official.

 Changes to Terms

True Labrinth reserves the right to update these terms whenever we feel like it. Any changes will be effective immediately, so check back often—or better yet, subscribe to our updates.

Registration and Account Information

If you choose to register (which we highly recommend), please ensure all your information is accurate. If anything changes, update it pronto. Keep your username and password as secret as your grandma’s cookie recipe—no sharing with third parties, please!

Communication

By registering, you agree to receive emails from us. Don’t worry, we promise not to spam you—only useful updates, offers, and maybe the occasional bad pun.

Customisation Fees

Customisation is our jam, but it comes at a price. Don’t worry, we’ll let you know the fee upfront before we start crafting your masterpiece.

Shipping and Delivery

When it’s delivery time, make sure the person accepting the parcel has their physical ID proof ready. This ensures our precious creations end up in the right hands. (No sneaky business!)

 Intellectual Property

Everything on this site is ours or licensed to us, from the texts to the sparkly images. Please enjoy them but don’t try to copy, modify, or sell them without our written permission. We’re serious about this—no exceptions.

Pricing

Our prices might fluctuate based on the cost of precious metals and gems. You’ll be charged the price listed on the day of purchase, and any minor adjustments will be settled at the final sale.

Refunds & Cancellations

Need to cancel? No problem! If you do it within 24 hours, you’ll get a full refund minus a small payment gateway fee. If it’s after 24 hours, there’s a processing fee of Rs. 1000. For custom orders, making charges apply. Check our Returns Policy for more details.

 Legal

Using this site means you’re subject to the laws of Maharashtra, India. If there’s ever a disagreement (though we hope there won’t be), the courts in Mumbai will have exclusive jurisdiction.

Customer Support

If you need help, we’re just a call away at our helpline: +919820073344. We’re here to assist, with a smile!

At True Labrinth, we believe that your jewelry should travel in style—just like you do! Here’s what you can expect when it comes to getting your precious pieces delivered:

Shipping Policy

Free Shipping, Because We Love You

We offer free shipping on all orders within India. Yes, you heard that right—no hidden fees, no sneaky charges. Just pure, unadulterated jewelry love delivered to your doorstep.

Our Trusted Couriers: Sequel & BVC

Your jewelry’s journey is just as important as the destination. That’s why we’ve partnered with Sequel and BVC to ensure your orders are in safe hands, from our door to yours.

Timing is Everything

Available in Stock: Expect your bling in 3-6 business days. Yes, it’s that quick!

Made to Order: Perfection takes time—15-21 business days, to be exact. But trust us, it’ll be worth the wait.

Tamper-Proof Packaging

We’ve gone the extra mile to make sure your parcel arrives in perfect condition. If you find any signs of tampering, don’t hesitate—reject it at the doorstep, and we’ll take care of the rest.

Who Can Accept the Parcel?

The person responsible for accepting the parcel at the provided address will need to have their physical ID proof with them. They’ll also need to provide that beforehand so we can match it up and make sure your jewelry lands in the right hands.

 Fully Insured, Fully Covered

No matter the value, every shipment is fully insured. So, sit back, relax, and let us handle the heavy lifting.

Returns with a Nominal Fee

Need to send something back? No worries! We charge a nominal 2% shipping fee, or the actual cost charged by our logistics partner—whichever is lower.

Keeping You in the Loop

We’ll keep you updated every step of the way. From the moment your order is shipped, you’ll know exactly where your treasure is.

Buyback, Exchange, and return Policies

Yearly Maintenance

We love keeping your jewellery shining as bright as the day you bought it! True Labrinth offers complimentary cleaning and inspection once a year to keep your pieces looking fresh and fabulous. Just a heads-up: if any third-party jeweller gets their hands on your jewellery, our maintenance offer becomes a pumpkin at midnight. Keep it all in-house to keep the sparkle alive!

Return of Product

Our jewellery is handcrafted with care, and while we strive for perfection, there might be slight differences between what you see on our website and what arrives at your doorstep—like your favourite shirt looking slightly different online versus in your closet. If you decide to return or exchange, please do so with the solitaire certificate at its current value, minus any making charges and taxes.

Shipping Charges: We charge a nominal fee of 2% of the product value or the actual shipping cost, whichever is lower.

Certificate: Don’t lose the certificate! Misplaced certificates will incur a cost for replacement.

Alterations: Jewellery showing any signs of third-party tampering will be politely shown the door. We reserve the right to adjust the valuation based on our expert inspection.

Important Note: Custom-made products are not eligible for returns. And remember, we keep our policies as fresh as your jewellery, so check back often for any updates!

Lifetime Exchange/Upgrade Policy

Feeling like a change or an upgrade? No problem! Exchange or upgrade your jewellery anytime with us. We’ll credit you 100% of the metal value and 90% of the diamond value, minus making charges and taxes (maximum value INR 3,00,000). Just remember: if your item is damaged, or missing stones or certificates, expect some proportional deductions.

Buyback Policy

Ready to part ways with your jewellery? Sell it back to us! We offer 100% of the metal’s weight at the prevailing market rate and 80% of the diamond’s market value. If you enjoyed a discount at purchase, we’ll deduct that from the buyback amount (maximum value INR 3,00,000).

15 Days Money Back Policy

Changed your mind? You have 15 days to return your item (maximum value INR 3,00,000). Just make sure it’s unused and untampered. Once we receive the item, and if it meets our quality assurance standards along with the original invoice and certificate, we’ll process your refund via online bank transfer within 2 weeks. We reserve the right to refuse any returns we deem unreasonable or excessive.